Frequently Asked Questions

BuyFruit.com.au Produce and Grocery Items

 


 

Why Choose BuyFruit.com.au?

Our mission at BuyFruit.com.au is to provide a convenient online shopping platform where you can order your fresh fruit and vegetables, sourced from the Brisbane Produce Market, for delivery to you whilst supporting a Your Local Fruit Shop member.  

Customers have the ability to enjoy fresh produce and excellent service as well as online convenience and the knowledge they are supporting their local community and small business owners in SE Queensland. 

BuyFruit is a convenient service that means you get the best quality fruit and vegetables delivered to your workplace, home, school or aged care facility.  We have a range of pre-set fruit boxes to meet your needs, especially for workplace fruit box deliveries! 

What is the quality of the produce and grocery items?

All of the produce that is sold by BuyFruit.com.au is sourced directly from the Brisbane Produce Market. This means that the majority of our fresh fruit and vegetables make it from the farms to our retail stores within 24 hours.

The grocery items sold by our retail partners are sourced mostly from Australian companies that value freshness. 

You will love the taste and freshness of our items  and from your first bite or taste, you will understand the superior quality.

Where does BuyFruit.com.au produce come from?

Fruit and Vegetables are sourced primarily from Australian farmers mostly local Queensland growers. We have a personal relationship with many Australian farmers by visiting them on a regular basis.  Approximately 3% of produce is sourced internationally from countries like New Zealand.

All of our produce that is sourced internationally is labelled according to Australian Commonwealth Labelling standards. 

 


 

Packaging

How is BuyFruit.com.au produce and grocery items packaged?

BuyFruit.com.au produce is packaged in BuyFruit designed cardboard boxes.The boxes are made from cardboard that can be recycled in your normal recycling bins.

 


 

Pricing and Ordering

What are your cut-off times for placing orders?

Orders must be placed and paid prior to midnight for next business day delivery. No deliveries are made on public holidays and deliveries due on public holidays will occur the next business day.

There are slight variations within our delivery network due to multiple stores participating in the BuyFruit.com.au platform.

How can I place a regular order with BuyFruit.com.au?

When you place your order you will be given the option to place the same order on a weekly, fortnightly or monthly basis.

What happens if I am not happy with my order?

If for any reason you are not happy with the product that you have purchased online, please contact our customer service team at 07 3054 5935 to discuss your options. 

How do I pay?

BuyFruit.com.au accepts a wide range of payment options through our secure checkout system.

eWAY Payment Gateway Pay with PayPal
Bank Deposit and Business Accounts are available for approved customers only. All orders need to be paid prior to delivery. For more information please refer to "Payment and Delivery" under "Customer Service".

How can I contact BuyFruit.com.au if I have a question?

The team at BuyFruit.com.au can be contacted via our Contact Us form, email info@buyfruit.com.au or you can call our us on (07) 3054 5935. If we cant take your call, please leave a voice message and we'll get back to you as soon as possible. 

 


 

Delivery

Where does BuyFruit.com.au deliver to?

BuyFruit.com.au delivers to homes, workplaces, organisations, schools and aged care facilities within Brisbane, Greater Brisbane, Gold Coast, Sunshine Coast, Toowoomba and Ipswich areas.

Limited service areas; enter the delivery postcode on our homepage to confirm service area.

 


 

Security

How secure is the BuyFruit.com.au site?

BuyFruit.com.au uses a secure Internet connection using 128 BIT SSL encryption. This is one of the highest forms of online security that protects the data that you enter into the BuyFruit.com.au website.

All credit card transactions are processed in Australia through eWay and our bank National Australia Bank (NAB). BuyFruit.com.au does not store any credit card details.

 


 

Business Accounts and Bulk Buying

Can I set up a business account or bulk buy?

If you wish to set up an account for regular orders for your business, please contact us via "Contact Us" or email us at info@buyfruit.com.au . 

For Bulk Buying, please contact Your Local Fruitshop direct as the BuyFruit.com.au platform does not support bulk or wholesale orders.